Cancellations & fees

We require a minimum of 24 hours notice to cancel or reschedule your booking (this allows us time to fill your spot). Less than 24 hours notice or failure to attend your appointment will result in a cancellation fee of 100% of your treatment cost. This fee will be charged to the card saved on file. For appointments booked using a gift voucher, the cancellation fee will be deducted from this.

We understand that extenuating circumstances may arise and we do assess these on a case-by-case basis.

Changing your appointment

When you book an appointment you will receive an email with your booking details and a link to edit the date/time of your appointment or to cancel your booking. You can also contact us via phone or email.

Reminder SMS & Emails

When you book an appointment at Vivani Organic Beauty you will receive a confirmation email with all your booking details. We send out a reminder email 3 days prior and SMS reminder 1 day prior.

Refunds

Refunds are only provided where there is a fault with a product and it is not fit for purpose.

Packages, pre-paid treatments and gift vouchers are non-transferable to other individuals and non-refundable.

Please choose retail products carefully as we do not refund for change of mind.

Refunds will be provided where required in accordance with the Australian Consumer Law.